Refund policy
RETURN & REFUND POLICY
At The Dozy™, your satisfaction is our top priority. We are confident that our products are designed to improve your sleep quality and overall comfort. If for any reason you are not fully satisfied with your purchase, we are here to help.
90-Night Sleep Trial
We proudly offer a 90-night sleep trial on eligible products purchased directly from our website.
We understand that adjusting to a new pillow may take time, and your body may need several nights to fully adapt to the ergonomic support and contour design of The Dozy™ Pillow.
If after trying the product you feel it is not the right fit for you, you may request a return or refund within 90 nights from the date of delivery.
Eligibility for Returns
To be eligible for a return or refund request:
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The item must have been purchased directly from our official website
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The request must be submitted within 90 nights of delivery
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Proof of purchase must be provided
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The product must not be intentionally damaged or misused
Please note that we reserve the right to deny refund requests in cases of abuse, excessive return activity, or fraudulent behavior.
Return Process
To initiate a return request, please contact our support team at:
Our team will review your request and provide further instructions if your return is approved.
Customers are responsible for return shipping costs associated with returning the item to our designated return address.
We strongly recommend using a tracked shipping method, as The Dozy™ cannot be responsible for lost return shipments.
Refunds
Once your return request has been reviewed and approved, refunds will be processed back to your original payment method.
Please allow 5–7 business days for the refund to appear on your account depending on your bank or payment provider.
Original shipping fees (if applicable) are non-refundable.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
In these cases, we will work quickly to provide a replacement or refund at no additional cost to you.
Order Cancellations
Orders may only be cancelled within a limited timeframe after purchase before fulfillment begins.
Once an order has been processed or shipped, it can no longer be cancelled and will instead fall under our return policy.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank, as processing times may vary
If you still have not received your refund after several business days, please contact us at support@thedozy.com.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us anytime at:
The Dozy™
www.thedozy.com